🐾 HOA – Help & Questions

What is HOA?

HOA is all about companionship — creating practical, stylish products designed to make adventures easier for you and your furry best mate.

Are HOA products safe for my pet?

Yes! All materials are selected with safety in mind and are pet-friendly, durable, and tested to handle everyday use.

What pets are HOA products suitable for?

Our products are designed for dogs of all sizes, and many are also suitable for cats and other small companions.

How do I clean HOA products?

Most HOA items can be wiped down with warm water and mild soap. Check each product page for specific care instructions.

Do HOA water bottles work for both humans and pets?

Absolutely! Our dual-purpose bottles are made so you can hydrate yourself and your companion easily — wherever your adventure takes you.

Can I personalise HOA products?

Yes! Many of our items can be custom engraved with your companion’s name or details. We have a collab with Silverdale Laser Co for discounted engraving on all our products!.

Do you ship nationwide?

Yes, we ship all across New Zealand. Delivery times vary by location, but we always work to get your order to you quickly.

What if my product arrives damaged or incorrect?

Contact us right away and we’ll make it right. We want every companion (and human!) to be happy with their order.

Can I return or exchange my order?

Non-custom items can be returned or exchanged within our standard return window. Custom engraved items are final sale unless faulty.

Who do I contact if I need help?

You can reach us anytime via our Instagram/Facebook. We’re here to help you and your companion enjoy every adventure.