📦 Return & Refund Policy

We want you (and your companion!) to love your purchase. If something isn’t right, we’re here to help.

🛍️ Returns & Exchanges

We accept returns on non-custom products within 14 days of delivery.
To be eligible, items must be unused, in original condition, and in the original packaging.

To start a return, contact us at our Instagram with your order number and details.

🎨 Custom & Personalised Items

Because custom and engraved items are made specially for you, these cannot be returned or exchanged, unless the item arrives damaged or faulty.

🔧 Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days so we can put it right.
We will repair, replace, or refund your item depending on the situation.

Please include:

• Your order number

• A description of the issue

• Photos of the item and packaging (if applicable)

We’ll take care of the rest.

🚚 Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty or we sent the wrong product.
For approved returns, we recommend using a tracked courier service as we cannot guarantee receipt of returned items.

💳 Refunds

Once your return is received and inspected, we’ll notify you of approval or rejection.
Approved refunds are issued to your original payment method.
Processing times vary depending on your bank or payment provider.

❓ Need Help?

If you have any questions about returns, exchanges, or product issues, contact us anytime at our Instagram Page

We’re here to make sure you and your furry companion are happy with every order.